Support Manager

Learning Disabilities, Mental Health & Complex Needs

Salary £39,333.88 | Full-Time | 37.5 Hours per Week

Our client is seeking an experienced and passionate Support Manager to lead high-quality supported living services for adults with learning disabilities, mental ill-health, and complex support needs. This is an exciting opportunity for a motivated care leader who is committed to delivering exceptional person-centred support while developing and inspiring high-performing teams.

As Support Manager, you will be accountable for the operational leadership of your services, ensuring people receive safe, effective, and outcome-focused support that enables them to live fulfilling and independent lives. You will play a key role in driving quality, compliance, staff development, and continuous improvement across your locations.

Key Responsibilities

People We Support

• Lead the delivery of high-quality, person-centred support tailored to individual needs, aspirations, and outcomes.
• Oversee support plans, risk assessments, health plans, and person-centred documentation, ensuring accuracy and compliance.
• Build strong working relationships with families, health professionals, commissioners, social workers, safeguarding teams, and other stakeholders.
• Monitor incidents, accidents, safeguarding concerns, and risk, ensuring appropriate action is taken and lessons are learned.
• Maintain a visible presence within services and provide hands-on support when required.
• Support positive outcomes through effective multi-disciplinary working and proactive communication.

Leadership & Team Management

• Lead, motivate, and develop Support Workers and frontline teams across multiple locations.
• Manage recruitment, induction, training, supervision, performance management, and staff development.
• Foster a positive and inclusive culture that promotes engagement, wellbeing, retention, and continuous improvement.
• Ensure staffing resources are effectively managed, including rotas, agency usage, and workforce planning.
• Deliver regular 1-to-1s, team meetings, coaching, and observations of practice to support high performance.
• Champion change, innovation, and best practice across services.

Quality & Compliance

• Ensure services consistently meet regulatory, contractual, and organisational standards.
• Maintain compliance with CQC requirements, safeguarding procedures, health and safety legislation, GDPR, and equality standards.
• Monitor training compliance and ensure staff possess the skills and knowledge required to deliver outstanding support.
• Contribute to inspections, audits, quality reviews, and service improvement initiatives.
• Undertake Registered Manager responsibilities where required.

Financial Management

• Demonstrate sound financial awareness and accountability.
• Manage budgets effectively and authorise expenditure in accordance with organisational procedures.
• Monitor staffing costs and resource utilisation to ensure services remain sustainable and efficient.

About You

We are looking for an experienced manager with a strong background in social care and a genuine commitment to improving the lives of people with learning disabilities, mental health needs, and complex support requirements.

You will have:

• Previous experience managing staff and services within health and social care.
• Experience leading dispersed teams across multiple locations.
• Strong knowledge of CQC regulations, safeguarding, Mental Capacity Act, and Deprivation of Liberty Safeguards.
• Experience managing incidents, safeguarding concerns, and quality assurance processes.
• Excellent communication, relationship-building, and organisational skills.
• The ability to prioritise a demanding workload while maintaining attention to detail.
• Strong leadership skills with a positive, solutions-focused approach.
• Good IT skills, including Microsoft Office 365 and electronic care management systems.

Desirable

• NVQ Level 5 / QCF Diploma in Health & Social Care (or willingness to work towards).
• Experience as a Registered Manager or readiness to progress into a registered role.
• Experience managing service budgets and financial performance.

What's on Offer?

This is an excellent opportunity to join a values-led organisation where you will have the autonomy to make a real difference to the lives of the people you support and the teams you lead. You'll work alongside dedicated professionals who are committed to delivering outstanding care, quality, and outcomes.

If you're an experienced Support Manager, Service Manager, Deputy Manager ready to step up, or Registered Manager looking for your next challenge, we'd love to hear from you.

Applications are handled in strict confidence by the recruiting agency.

Contact information

James Maclean